The last few weeks at the MeDine office have been a hectic, chaotic scene, especially for the operations and field teams. We set out on an ambitious growth plan to expand rapidly into other cities. And grow rapidly we did.
MeDine. Bangalore | Hyderabad | Chennai
3 cities. 3000 restaurants and counting
Summarizing the result of all our efforts into these two lines above sure seems a humbling moment. It feels great to share the news that our customers now have 3000+ places to earn points in!
How we pulled it off
Coming together is a beginning
Keeping together is progress
Working together is success-Henry Ford
This quote says it all. Every time we hit an obstacle, we leveraged our close knit team and small size to our advantage. Here’s a quick list of some of the challenges we hit:
1. Recruiting resources for each of the cities was one of the biggest pain points. Having a customer service team that doubled up as talent scouts helped.
2. Many of our temporary staff/contractors would quit midway without any notice. Having a field team on site kept our target numbers at site during such times.
3. When said field team got bogged down by the sheer load of all the work, it helped to have our engineering team two steps away (quite literally, since we’re a small office!). Having folks with tech background paid off as we could translate our requirements and communicate that to the engineers easily and quickly.