We received an email from Punjab and here goes the summary of the mail:
Hey MeDine, Iam from Punjab and have been browsing your app from the past few months. I have asked you twice on when you are going to be in Punjab/Chandigarh but you do not seem to have immediate plans. I really like the concept of rewards for eating out and have been wanting to earn more points. Luckily you started referral campaign last week and though I know Iam not in Bangalore and i have referred all my friends and 15 of them have downloaded the app and found it to be useful for getting freebies for nothing. Now, I have earned points for referring and want to redeem it for mobile recharge or for flipkart vouchers. Can you help me ?
Also conditions say that I need to have a valid bell/order but as you know Im in Punjab and do not have nay opportunity to use it except looking at the app and checking out menu items – I want you to consider my request and give me redemption options.
Technically we could not redeem his reward points since there was no valid check-in/order from him but on the grounds of his email and the referral and his own fondness to the app, could not help giving him with redemption options after taking approvals.. .We know we have atleast one loyal customer whenever we reach Punjab ..