2 days ago we had 2 customers who ordered through various online portals in Faasos and Madhuloka but could not locate their order status or whatever happened to their online payment. The customer placed an order for Fiery Panner Tikka Wrap, Cheese Potata Wrap, Roasted Potato with Cheese in Faasos. Inspite of Faasos having a beautiful system to track orders and get to know the status , the customer was apprehensive that he did not get any response in 15 mins and called us and said: “Hey guys, I haven’t ordered through MeDine since I got an offer but just wanted to know what happened to my order in Faasos, Can you help here ?
The other customer called us at 11.20 pm on Sunday night (24th) form Whitefiled about the online order at Madhuloka – Whitefield, Bacardi 375 ml, Old monk 750 ml, Soft dinks Sprite 2.25 litre, 2 ocean shot etc.
We were overwhelmed and returned with exact details of delivery within 4 mins for the first customer but could not help the 2nd one who placed an online order in Madhuloka but informed the same. As it was late, we could not even arrange for other alternatives too or reach the management of Madhuloka (though we did give it a shot).
We were happy we lived up to the customer’s expectation that MeDine cares about customer experience than anyone else..though at the moment MeDine does not cater to home delivery..